I booked a room at the Bellagio in Vegas and unfortunately couldn't go to Vegas due to testing positive for COVID. I understand that under normal circumstances, the room is non-refundable after a certain window of opportunity but Prestigia should be more empathetic towards its customers and allow refunds/exchanges in certain situations. Obviously, me getting tested positive for COVID was not under my control and when I emailed Prestigia, Yassine El Jahd, the representative was extremely dismissive and did not listen to my request at all, even though Bellagio said Prestigia could email their wholesale department to get the process started since this is a valid reason to cancel last minute. Will never book on Prestigia again.