Booking #: 280-1138857 I booked a room and less than 24hrs I changed my mind and tried to reach them to change the date. They never responded my emails. Their contact numbers, at least the UK and AU ones, are not valid numbers. So, forget about having a convo over the phone. I tried to discuss this with the hotel to see if they can change the date. They advised me that since I have booked the room through Prestigia, I had to asked them to change this date. As I mentioned, Prestigia has the worst CS ever. They did not respond to my emails until I disputed the payment through my bank. Right after that they started to send me emails. I did not use the room because of their negligence in responding to my request of changing the booking dates and I had to book another accommodation for the suitable date. I was charged for the full amount and they denied to refund my money. they are still fighting to convince the credit card department that they have provided the good to me! They probably forgot that their business is beyond a simple booking and they are meant to help their customer with changing the dates or other matters when it comes to customer service. I do not recommend this business, unless you are looking for some dramas.