Do NOT book any of your accommodation with Prestigia. This company is a scammer, dishonest scheme and fraud. I booked accommodation with Prestigia for my trip in Vietnam at Novotel Saigon 2nd November to 9th November 2022. Booking was make in 1st March 2022 and somehow 2 days later on the 3rd March Prestigia cancelled my reservation without my acknowledgement or any notification. The whole time I thought the booking was confirmed and everything is good to go. So on the day of checking in the hotel staff told me that the reservation was cancelled 🙃 there was no reservation book under my name. I was shocked I only see this kind of thing happened in the movie now I experienced first hand ( if you want that experience highly recommended you book with Prestigia LOL) just kidding Don't. So I have to paid 1.2k out of pockets to book a room while trying to get in contact with Prestigia. Communication with the company is terrible sending them an email you needed to wait for 2 days for a response. Prestigia finally got back to me 2 days later telling me that Yes your reservation is well confirmed with Novotel and Prestigia gave me a random code so I ran down to the reception desk 2am in the morning trying to find out weather the hotel try to make extra money from me but turn out Prestigia never bother to contact the hotel. So next morning I spoken with the hotel manager and she's forwarded the email thread between hotel and Prestigia in the email Prestigia clearly stated a request to cancelled the reservation on the 3rd March and lasted email on 3rd of November after the incident happened Prestigia email Novotel telling them to log in online and charge me for my accommodation again. Novotel was like no He booked the new reservation directly through us so Novotel did not charge Prestigia for my stay in there hotel. So prestigia own me a refund amount but the refuse to give me a refund and now they completely ignore my email. So Yeah.
2 years ago
Prestigia has a
3.7
average rating
from
749
reviews
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