If there is a zero review, I would have clicked it for PRESTIGIA.com. Everyone avoid this booking site. Be aware that PRESTIGIA.com is a HOAX, a FRAUD and a SCAM. I don't know how they get a 4 star review. But we need to stop this kind of fraudulent activities. We booked a hotel at NYC through PRESTIGIA for Christmas. Unfortunately the day of our flight (December 24, 2022) all flights from Charlotte NC to NYC was cancelled due to severe weather conditions. We spoke with hotel staff and manager and they confirmed that we should be refunded as they will not charge us because the situation was beyond our control. We emailed PRESTIGIA and their agents told us that they made negotiations with hotel but hotel declined our refund request. We called the Hotel twice and they said that our case is in their system and that we are definitely entitled for a refund as we were not charged. I emailed PRESTIGIA again and even gave them the name of the hotel manager and staff I spoke with.. Until now they have no reply.. I tried calling them and they don't answer. AVOID BOOKING with PRESTIGIA.com... This is the worst nightmare we had. and Please join me in this quest to stop PRESTIGIA from just taking money from people... I don't even know how, where, I can file a formal complain...DO NOT SUPPORT PRESTIGIA and stop them!!!!