It’s simple, do not book with Prestigia. I booked Orient Hotel in Jerusalem before Israel Hamas war broke out and prepaid the entire stay. The war broke out 1 day before we were due to arrive and we canceled reservation immediately. Prestigia initially indicated there would be no refund since it was canceled one day before arrival which was hard to believe given the war. Prestigia customer service was difficult to contact either by phone or email. After many calls on hold and emails traded, it took me over a month to be reimbursed. I will never use Prestigia again.