Awful fraudulent company. We booked a cancellable hotel for 14 nights and the same day seen it cheaper somewhere else. I cancelled and received an email confirming the c £15k refund would be returned in 3-5 days. 23 days later and still nothing… - after 10 days I was told it was due to a delay but it was “processing” and would be refunded in 1-2 days. Nothing. After 14 days I was told they were pleased to inform me it was monitored closely and the “head of finance” said it would be released that week. Nothing. After 20 days I was told it was in the payment is reaching the “final stages of processing”. Nothing. Again. All lies. It’s been a terribly experience - stay away from this company if you don’t want to lose your money.