I recently booked a trip at a great price before reading the reviews on prestigia.com, then canceled it same day after reading the reviews. I'm so glad I canceled it because the reviews are true as posted. I was told refunds are processed 7-10 working days. After 12 days, I sent customer support and email and and replied they are still working on it and will get it back by the following early week. I got suspicious but still waited. I waited until later that week, no refund. Sent another email and they replied sorry for the delay with no reassurance. Then filed a dispute with my credit card company. Thankfully, problem was resolved. Check with credit card company on time frame to file a dispute. Don't let it wait too long. You won't get your money back.