Contacted Hotel by internet to schedule hotel room for a conference, Prestigia gets involved with schedule, charges me for the room and then COVID occurs and the conference is cancelled and the Hotel closes for the COVID and they will not refund my $1500+, but give a credit to use in the future. I do not think that is appropriate, I rarely travel and now this. Customer service does not exist, was treated poorly when I called. Why should I have to go through Prestigia when I was contacting the Hotel, just so I can be scammed out of my money? They refuse to give a refund.