I bought a 5 peice set of procook ceramic pans. I got them home and open the packaging to find that several of them had chips on the rims. I contacted the store who replaced the chipped ones sending me replacements. A week later and the others were also chipped. I contacted the store (which was not very local to me) who said they would replace again, but nothing arrived. I contacted again and they had accidentally deleted my email with my details on. In the meantime more of the other pans had also developed chips on the rims. By this point I was really cheezed off with the pans which were clearly very poor quality and were all chipped around the rims yet were only a few weeks old. I contacted the store for a refund which they did but I had to drive a 90 minute round trip as the store wasnt very local to me. I am happy that i had no problems in returning the pan set (as I had read many other reviews which had problems with the warranty and customer services refusing to help and blaming the customer). However I wont buy procook pans again as considering the price they are clearly not robust at all. I would recomment reading reviews on other pans and getting better quality. As for the procook reviews on the pans I bought - I was swayed by hundreds of great reviews. However I wasnt able to leave a review on the procook website so it seems you have to be invited to leave a review. So it seems the reviews on the Procook website are managed. I hope people read this review before purchasing. Procook need to improve the quality of their pans because such poor quality for premium prices feels like a scam.