Up until today I had a good experience with Procook. I have been a loyal customer of procook for a number of years, owning knives, pots and pans. Today I went back as my non-stick pans which are (optimised for induction) are flaking off. My plan was to buy more procook prooducts as a replacment and I sent evidence and asked if they would be willing to offer a discount on the new products as these had failed. After jumping through hoops they went on to say that I had used them on too high a heat... This is meant ot be professional cookware. Very dissappointing. Zero goodwill from this brand.