Hopeless jobsworths.... Bought some small knives from the Portsmouth branch today,when I got home 20 miles away and unwrapped them,the dopey shop assistant had put a plain rather than serrated knife in the bag,despite the till receipt clearly showing the correct item.Knife edges are concealed so no possibiliy of checking the item till I got home as it was plastic sealed.I now have to return the item to the shop,pick up the tab for the return, before the replacement is issued,and I have had to provide a copy of my driving licence and till receipt...over a £3 knife,GOD HELP US ALL. Incidentally I bought an overpriced pan from them last year,and the non stick started breaking up after 6 months despite carefully using the instructions.Avoid this place at all costs, if it goes wrong they'll want your inside leg measurement,hopeless. Date of experience: 29 November 2024