Laughable experience in the Bluewater store. Bought my 11 year old daughter a hot chocolate maker from ProCook, followed the instructions and the machine was not switching off or beeping when milk was at correct temp, so it overflowed and bubbled out the lid and over the side, as well as having a funny smell. Tried to return it to the Bluewater store who wanted to "test" it. They proceeded to pour water into it on the shop floor and said it worked fine so could not return it. I highly doubt all Procook staff are experts in electrical testing so how they can be sure the product was safe I will never know. Kiera the manager was awfully rude and said that every store would test the product before returning. They also tested a product that was faulty on the shop floor behind the till putting customers at risk as I had already said it overflowed with boiling milk. They also added water to the machine, not milk and as water doesn't froth it would not have overflowed anyway! They made such a scene in front of customers making out that it must have been my fault, when the product was clearly faulty. I've never known a company REFUSE to exchange a faulty ever. Highly embarrassing experience and I will never use them again. Looking at other reviews returning items seems to be a particular problem when using this company. Avoid.