I ordered a Shark Vacuum in September, 2022. I authorized QVC to debit my credit card for five easy pay payments. It never came so I called QVC to check on it. They told me the order had been cancelled. I told them I did not understand because I wanted the vacuum cleaner and had not cancelled the order. Then when I received my credit card statement, they had debited my card for the first of five payments. I called customer service, and after much ado, was told that the vacuum cleaner I had ordered had been sent to a woman in Mobile, AL because "our telephone numbers were the same." Made no sense to me. I gave the lady my email address and asked her to send me info they had issued a credit to my card and asked her to state they would not send any more debits through. My name is Gretchen...she sent me an email addressed to "Dear Mary", apparently the woman in Mobile who received the vacuum cleaner. I have called five times trying to get a resolution with no luck. I have been told five times that a manager would call me...have not received a call. I finally called my credit card company to initiate a dispute on the charge. QVC is apparently a crooked or inept company...the worst I have ever ordered from and I WILL NOT order anything else from them. HSN is a great company to order from.