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Theresa Braaten
8-18-25 I got an email saying I placed an order, which I did NOT! I figured it was a scam email, so I ignored it. On 8-28-25 I got a call from QVC 1-800-367-9444 requesting I call them back regarding activity on my account. Then I was at work on 8-30-25 at my business, and logged into my PayPal account and saw I had a charge from QVC. So I called QVC from my office phone at 1-800-345-1212, and had them call me back as such a long hold time. They did, and I explained that I did NOT make this purchase, asked what I should do to get this corrected as I thought it was a scam. They said that was why my account was flagged and their customer service called me a few days ago. THEY told me to go into my PayPal account and dispute the charge. They would close my account so this wouldn't happen again. They said once I dispute it, PayPal would refund my money. I asked what to do if the item ever did show up, she didn't think it would, but I could call them back if it did. A package arrived from QVC on 9-2-25. My husband brought it home from work, and I contacted QVC yet again. I told them the package arrived, should I refuse it and put it back in the mailbox. They told me that the price was under some threshold for the item, and I did NOT need to return it. I said I am a 3x so an X-small is not going to fit. So she said to just donate it, that PayPal would refund my money, sorry for situation. So I gave it back to my husband, which he DID donate to our local Goodwill with some other items. On 9-22-25 I got an email saying QVC disputed my PayPal dispute, and I owe them now for the shirt. I called QVC, she said sorry, but I have to NOW RETURN the shirt or I would be charged. I said YOU GUYS TOLD ME I didn't have to as it was below some threshold, so I donated it. She then said since I did a dispute with PayPal (which THEY told me to do) I'd have to pay shipping for the return even if I COULD get it back. Which I tried, and can't. So I did EVERYTHING they said to do over a scam order THAT I DID NOT MAKE! I TRIED to return the shirt, but THEY said not to. I think they are SCAMMING PEOPLE placing FAKE orders to sell. Or maybe someone DID call and make an order, and they put it under MY name by mistake. But it SURELY WAS NOT ME!!!! I just want the refund as promised!
1 week ago
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QVC has a 3.1 average rating from 119 reviews