I broke down Monday midday, so not the busiest time or so you would have thought. It took them 2.5 hours to get a patrol out to me, I wonder how long it would take at a peak time? It took almost an hour to answer my call. As I had broken down in a KFC carpark with a 2 hour limit I'll be getting a £100 fine for that, but they've left it to me to argue the point I'd broken down which no doubt is easier said then done. I made a complaint over the phone was told a manager would call back they didn't! Complainted to the CEO but they don't care, a £15 insult they see to be goodwill but apparently they don't normally give anything! So if you're stranded and have paid for a membership for peace of mind it's a one way road with RAC because they'll take along as they want and don't care even if it's hours!