Very rarely have to call them was worried when an oil light came on I stopped and called them their advice drive to a garage and have it checked.Against all I have ever been told.Phone call to my dealer assured me it was an oil service warning but the rac should have known that.I decided thete and then to cancel my membership easier said than done spent ages on the phone trying to cancel my membership being constantly told they were very busy.and so i tried the option of buy membership.and guess what was put through immediately you.cant camcel on line and they will not answer the phone Beware of this if you are thinking of joining they are absolutely the pitts avoid avoid is my advice.