I wanted a medium to publicly write this. I'm with AL now. A few years ago my key snapped in door. RAC sent a dodgy company from Kidderminster who pretended the key had snapped in the ignition when I knew was in door. They wanted 200 to fix it. My friend happen to be a gold vauxhall technician and he took my car back with me as they were intimidating (female on own) they stuck by their lie and on their site we confirmed that the key was in the door as I had said from the start. They didn't argue with him. I informed the RAC who said they don't advise customers of the outcomes of their complaints. Total lack of interest. Never use them if you are a female who wants to avoid garages. They couldn't have cared less.