Called for recovery at 1715 was kept on hold 8 minutes then cut off when giving info about my problem recalled got info to operator was told response time 3 hours fair enough though not ideal...my phone was about goosed and weather atrocious eventually repaired fault myself informed rac was no longer required...about ten o clock i got callback to say assistance was enroute.... got another call 11pm from independent tow truck informed them call had been cancelled at 6pm so basically i would have been left 6 hours in freezing rain and car park i was in would have been closed and barrier down at 8pm fekn useless!!!mark