Rac are a waste of money people who have been recovered in a good time should feel lucky. I had a flat tyre on my car and was unable to change it due to a bad wheel brace. Called rac told it would be about an hour. Ok I thought an 1.5 hours later got a call from someone who was given the job but he couldn't get to me for another hour. Ended up getting my father to bring me the tools I needed to do it myself. When I complained I got generic response basically saying sorry but that was it. Judging by the amount of complaints this is not unusual and is making me think how long I would have really waited. Been paying them for 2 years and never used them before. My advise is keep some money aside in case you break down and you can pay for a recovery truck yourself. I'll be doing this and keeping some tools in my car in case anything does happen to me again. There is not much competition for breakdown services so they really don't care.