Never left a review before but after being a member of the RAC for over 12 years and had only had to use them twice, this second occasion leave me angry, disappointed and disgusted in their service!! Car broken down outside the house over the holiday period and because it was a snapped belt could not be driven with no power steering or brakes so needed recovery to my local garage a mile up the road. Arrangements were made to phone the RAC back and recover the car when my local garage was open again after the holidays. It's been two days now and despite a number of calls to both the RAC and their recovery contractor my car is still sat there waiting to be moved. Been promised many times that someone will be there in 50-60 minutes and even once told they were only 15 minutes up the road, but still didn't turn up after 90 minutes. I've been promised 6 times over the past 2 days that someone is either on there way or will be with me!! I have put a complaint in but just had the usual standard reply saying that they will look into it. One comment in the reply has to be a joke as it reads : "I understand that this experience may have affected your overall impression of RAC. However, I remain confident that should you require our assistance at any point in the future, this will be up to the normal high standards that we pride ourselves on" I have lost complete faith in anything that the RAC tell me on the phone or state in an email. I've paid the RAC £1000's over the years and have had nothing in return except excuses and poor service. Just contacted a small local reliable recovery guy who has arranged with me to collect my car tomorrow and take it a mile up the road for a minute fraction of what I've paid the RAC over the years. Certainly wouldn't recommend them and myself and family members will certainly NOT be renewing any RAC memberships in the future. I do question the word "Royal" in their name as I'm positive it stands for something a little different that we might chuck out in the bin!!