I'd like to share my first day as an RAC customer, Having broken down on the 21/12/18 at 1330 on the M25 I and having no cover as I had only brought the car a few weeks before, I chose to call RAC as I believed RAC to be a reliable and trustworthy service that was just as good as the AA, but boy was I wrong. After speaking to an RAC representative I was told it would cost £150 to send out a RAC patrol to try and fix my car, if not a tow truck would be needed to get me and the car to 50 miles from that point, also I would have 12 months free breakdown cover, the RAC representative said it would take no longer than 60 minutes, I happily agreed and paid the £150 fee. After 60 minutes and no RAC patrol I received a call that I did not answer as I was looking at the engine of my car, that number left a message but no information, just background noise so I didn't think anything of it, So after another 20 minutes I called RAC to ask where the RAC patrol was, I was then told that waiting time had increased to 4 hours, not happy with this I asked why am I only now being told this now and especially after paying £150 for the service, I was told the RAC representative should of told me this but failed to, and also leaving no message was another bad example of RAC 's practices, I was told someone would call me back regarding the miss-information that was told.....I never received that call. Eventually after 3 hours more of less a RAC patrol turned up to look at the car, he soon decided that it was un-drivable and would need a tow truck, I agreed and was told it should not be too long, I waited an hour and called RAC for them to tell me that it would take 2 hours and that I should of received a call telling me this...again I never receive that call. After 2 hours I called RAC to ask where the tow truck was, I was told it would take another 45 minutes, after 45 minutes and still no tow truck I called RAC to be told that the tow driver will call me for an update, after 10 minutes he called to say he will be 30 mins. The tow truck arrived at 10pm to load my car and take me home. Now from breaking down at 1:30PM and finally getting my car towed at 10pm is shockingly bad service and completely unacceptable by RAC standards, I believe I was told wrong information just so I paid a fee with no real timings or updates, If I had the truth from the beginning I would of never paid the fee and went with a more reliable service such as the AA. Will never use or trust them again .