Awful company to deal with - I've been a member for more than 10 years and recently needed to call them out. I was given an expected time of arrival which wasn't kept and then had a call from another recovery company saying they'd be with me in half an hour. When they didn't arrive I was told by the RAC that I was looking at another 2 hour wait. In the end I had to sort something out with a family member to get me and my car home. Effectively they left me as a lone woman stranded miles from home at night. When I tried to to complain, the information I was given was completely different to that given to me on the night and when I questioned this, I was effectively told to stop bothering them. Truly shocking customer service.