The service I received today from the RAC was appalling The passenger front wheel became stuck in a deep ditch as I pulled in to avoid a large vehicle -the ditch had been obscured by leaves.I was stuck in a remote location alone so I phoned Halifax my insurers who transferred me to the RAC. I spoke to a man who took 4 attempts to understand my mobile number and who managed to take 168 pounds of my debit card immediately as I am not a member. He said someone would attend within 90 minsAn hour later as I had heard nothing I recalled the RAC and spoke to a woman who told me everything was in order and they would have someone with me in 30 minsAfter 40 mins I called back and spoke to another woman who said they had repeatedly tried to call me but they had the wrong number- she then read out her number from the phone in front of her and said their original dispatcher had put an extra digit in and she would put my call through again and upgrade it as I had been waiting nearly 2 hrs in the cold .Next I got a call from their roadside team who said they would be at least another hour. In desperation I phoned a garage randomly from Google who dropped everything and were with me in 20 minsI cancelled RAC as soon asI had phoned the garage but am still charged 168pds Staff I spoke to were incompetent as they could not even get a correct phone number from me,indifferent and without any customer care DO NOT JOIN THE RAC