Appalling service from this company. Having notified them we had broken down, we were subsequently left waiting for five hours. Then, on our final phone call, unbelievably, were told the RAC had given up trying to find us: this on a busy road close to Stratford upon Avon. However, even more worrying: last month I phoned to cancel our subscription. After an infuriating 40 minutes during which time an employee tried every ploy to retain my custom, they finally assured me the subscription was cancelled. Today I received a letter informing me that my subscription would be withdrawn from my bank, as usual. If I could award 0 for this appalling company, I would.