I have RAC cover included with my NFU car insurance. I arrived at my mother’s today and investigated the spongey brake pedal to find a brake pipe leaking and the car clearly unsafe to drive home. I called the RAC at 11.30 and was told they could recover the vehicle between 3 and 5p.m. I also had to pay £207 excess as the recovery limit is just 20 miles! At 6.30 after making several calls, I received a call from a contractor who was looking for me in a city over 30 miles away. Told me I was out of his area. RAC then promised another contractor, again nothing and I called a couple more times, then around 7.30 that’s 8 hours after my initial call, they phone to tell me it will be tomorrow morning. So they might just make a response time in 24 hours. Will they be trumpeting that on their TV adverts?