My daughter broke down at approximstely 8.30 in the evening. She was told she would have to wait about 90 minutes. Waited but no one contacted her. Again rang told the rac operator that it was an unsafe area that she had broken down in. Operator not really bothered just said phone 999 if anything happened. Still waiting this was gone passed midnight. Was toldca taxie would be ordered for her to get home and to leave the car as they were very busy. A very disappointed customer I have been a member for over 20years and it was the first time I had called the rac for help. Obviously not a reliable recovery service to be with