Awful experience form the beginning to the end. Broke down on M25 with engine going in limp mode unsure if safe to drive. Called RAC been promised 45 minutes waiting time for mechanic to arrive.Called back after one hour an half I was told that there are no patrols,forced to pay £167 to be rescued .Refused that because they promised an agent to arrive and sort out the issue and advise.One hour later rescued to the nearest services and left there. Called back and I was told that the job was closed ???!!! Advised that an agent would come to me in the next 3 hours??!! Overall waited about 5 hours and than decided that GOOGLE is a better adviser than these incompetent RAC employers who would do anything to overcharge you !!! Decided that My family waited enough around and took the risk of driving back home slowly. The reason I pay my membership to you RAC is because I thought YOU got me covered ,I was totally wrong !!