RAC used to be trusted, but not anymore. I've been waiting 24 hours for a recovery vehicle to turn up, which was promised yesterday afternoon. It takes an unacceptably long time for your call to be connected for an update, and then your call is mysteriously disconnected. It's a shambles. You are not kept waiting when you sign up for their service. If you do not want to be kept waiting and lied to, do not trust the RAC.
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Alice, Customer Support
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