appalling, left my wife and 3 year old daughter stranded on an industrial estate for 9 hours,claiming after 6 hours one of their so called technicians had driven round the whole estate looking for them and rang twice (van was never seen and my wife received just one call that lasted seconds before he hung up, i manged to get hold of him 10 minutes later to be told he had cancelled the job and it would need to be rebooked as he was already on his way to his next job). a contractor finally arrived at 11.15pm more than 4 hours after my wife and daughter had had any access to a toilet or drinking water as all the businesses had closed. avoid like the plague.