absolutely disgusting! Made me wait for 8 hours with 4 children (2 under 5) of which 1 is disabled. In the middle of nowhere with no food or drink and still didn't recover us! They told us they could not recover our 7 seater and 6 people in it as they had no recovery vehicle big enough and would 1 of us stay in scotland and make our own way home!!! In the end i had to get a hire car home and my car has now been is Scotland (6 hours and 300 miles away) with all our belongings in it for 4 days waiting to be recovered and brought home by the RAC! **update** apparently car left the garage in scotland at 8 am this morning... it's now 4.10pm and it's still not here and iv had no phone call since to say where they are or how much longer it's going to take. FUMING! YOU WOULD THINK RAC HAVE NEVER RECOVERED A CAR BEFORE AND THE WAY THEY TALK TO PEOPLE IS DISGUSTING!! WILL DEFINITELY BE MAKING A FORMAL COMPLAINT