As I write this review I am a single woman sitting in a broken down vehicle. I was advised the wait would be no more than 90 minutes. After waiting over 2 hours I called them back only to find no one has as yet been assigned to come to my vehicle. They said they would try to get to me but cannot say when. What is the point of this breakdown cover? I am sitting here feeling very unsafe and they cannot even advise if they will be here at all? I called in at 4.15pm I am in the city of Dundee not out in the country what part of I have been a member since 2004 have paid a fortune to them over the years and the first time I need help they are not even sure if they can come the same day - will just have to sit here and hope for the best. I will Definitely never never use this company again