So bad they even managed to lose my car!! I had a bad car accident at 7pm last night- all 3 airbags in my car went off and the fire engines were called to the scene to help move the car to the side of the road. I rang the RAC to get my inoperable car towed to a repairer. After a 3 hour wait, they sent a truck from a local garage who, after trying to move it for 20 minutes or so, gave up stating that he was unable to deal with the tow as they needed a larger truck. Spent a further 5 hours on the phone being passed from pillar to post whilst the RAC tried to find a 'larger' truck (for my Audi TT) each time I called I had to explain the whole situation all over again to a call centre as though this was my first call. Each time I was promised a call back and never received one. Eventually I took a cab home in disgust having to abandon my vehicle. Finally had a call at 3.30am from a further RAC contractor stating that he would pick it up and text me where he had taken it to or call me if there was any problem. When I woke up at 8am there was no text and no call so I rang the driver but it went straight through to voicemail. I called the RAC and asked them where my car was - they said it still hadn't been picked up and they would put it through as a new job and would take another 2/3 hours or so. FINALLY at 1pm today a tow truck driver called to say he was there but he couldn't find the car!! -it has mysteriously vanished (apparently) - so they suggested I called the police to see if it had been towed away by them. So I spend the rest of the day on the phone to the police, my insurers explaining the situation, and the RAC (again- who have no record of it being moved nor even a record of the driver that called me at 3.30am). Another day wasted and worrying about my car until out of the blue at 7pm I got a short text from the 3.30am driver with the name and postcode of the depot where he had taken my car - Why did the RAC not know this? Unbelievable! The whole experience has been like a bad dream - awful beyond words. A bunch of 5 year olds could run the RAC better than this. These guys are supposed to know what they are doing and are supposed to provide a service and yet very little information I gave them was logged and each department didn't know what the other was doing. Every person I spoke to assured me that I would get a call back and yet I never did. I can understand that at certain times they are busy but the whole internal customer service system is appalling beyond belief.