An absolute shambles of a company. If you are vulnerable at all or have regular vulnerable passengers do not waste your time with this company. They leave you at the roadside for hours on end - I’ve had two experiences of this and they fail to communicate with you. Staff forget about you, give incorrect information and you end up walking an hour home 6 hours later for you to call them (waiting at least 20 - 30 minutes a time for them to answer at all) and they tell you someone will be with you shortly. I’d been told that 6 hours ago!
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