**PLEASE DO NOT USE THE RAC** I broke down on 22nd June 2019 at 6:13pm. A very secluded road, surrounded by trees and fields which seemed to be shooting clay pigeons. At the time I was under the age of 18 and my friend was only just 16. I broke down in a very dangerous place, I was causing an obstruction, I called the RAC straight away, I wasn’t a member at the time so I was vulnerable with no breakdown cover. They charged me an extortionate price to become a member for the service they provided. We started off being told someone would be out to us to see if the car could be recovered or repaired. I was sure the car was not repairable so I was awaiting recovery in all honesty. We waited and waited we had no updates. Eventually a repairman arrived and said that the car needed recovery. At this stage I knew the vehicle he arrived in was capable of towing the car, I asked the question and he said he’d have to call a truck.. I was confused but went along with it as he said I’d have a call within thirty minutes to clarify a time they’d be with us. After waiting thirty minutes I was confused as to why we hadn’t had the call. I left it for another thirty minutes. After an hour in total I called, I was told another thirty minutes. We waited and waited and nothing happened. After waiting a while I then received a call around thirty minutes later. Telling me someone would not be out until around the hour of 11pm. I was furious and expressed this to the manager, I was spoken to in a very horrible manner and was then made aware that the RAC told the repairman not to tow the car because they were busy and we could wait. Two female minors, left in a dark, unsafe location causing an obstruction, with no toilet, food or water. We were genuinely concerned for our safety. The place had no lighting and we were in such a vulnerable situation. At 12:43am the following morning the truck turned up and recovered us. I did not get back to my home address until 2am. For 8 hours I was in an unsafe location and was stripped from all facilities of human nature, throughout this time we had no food, we didn’t have a drink and weren’t even able to go to the toilet. As two young females under the age of 18 we were extremely scared. After arriving home we went straight to sleep to then receive a notification from my INSURANCE company to tell me my policy was being CANCELLED! The black box I have doesn’t require the engine to be switched on for it to track so it tracks any movement. So even though the vehicle was on the back of a recovery vehicle, it tracked that the driver who was a contractor of the RAC. After panicking about this I had to then gain contact with the RAC to receive proof that my vehicle was recovered during the times which it was said to have been speeding. This driver was driving at ridiculously unsafe speeds doing nearly three times the speed limits! After receiving this documentation I decided to complain to the RAC - DONT WASTE YOUR TIME COMPLAINING THEY ARE NOT EMPATHETIC AND WILL NOT SPEAK TO YOU NICELY. A month later, I am still in dispute with the complaints team as they refuse to give me any sort of refund and I have been spoken to so rudely! I am extremely surprised that a company as reputable as the RAC treat their customers like this! DO NOT GO NEAR THEM!!