THE WORST COMPANY EVER!!!!!! I been with them for about 7 years. I had personal cover and business cover for three vans. I’ll give you only 3 (but I have more) examples of how bad experience I had with them not a while ago, so you can decide to choose another company, but not RAC!!! 1st situation was with my personal cover for my BMW x5. There was a situation when my x5 stopped and I called RAC patrol. He arrived 60min (that’s fine) and said that there is a problem with fuel pump and it needs to be replaced. I said that I want it to recover it to my garage. He said, I will check if I can fix it. He did something and started the engine and told you are good to go.. I asked him if it is safe to drive? He said yes, it’s good to go, you can drive, even he told me before that I need a new part. What you think? – After 5miles, car stopped again!! I called them again and they sent me another patrol! After long discussion with patrol and telling them that if he start this car it still can’t be driven. Okay, he called a truck to tow my car to the garage with eta of 1 hour. What you think? Truck arrived after 7 hours!!! I called them more than 10 times every 30 min and they keep telling me that it should be soon. After about 6 hours, I received a call from separate recovery company and they informed me that truck is on the way, I asked them why it took so long and they told me that they just received my order… What?? So where my order was for last 6 hours??? I called RAC and asked for manager to explain me this and he was very sorry etc, etc… and offered my as an excuse some amazon vouchers. Do you think I got them??? NO, I didn’t… 2nd situation was with my business van. It broke down at (alternator problem) about 180miles away from my depo. I called RAC to tow it. They sent a patrol to inspect the van and told that they will send a recovery to tow it. Then story starts: We been told that truck should come within 90min, after 2 hours I called again and they told me to wait and they will come back to me because they will transfer some info to somewhere else. After another hour they called us and you know what they said??? That they won’t come tonight, because OUR RECOVERY TRUCK TOOK ANOTHER CAR.. Can you BELIEVE THAT!?!?1?... So, my driver been sitting in the van until the next day, in the middle of nowhere without food and drink, just a small bottle of pepsi… NEXT day; they sent patrol AGAIN!! Patrol checked the van AGAIN and decided that we need a truck to recover it :D And they sent a truck. Truck arrived after another 2-3 hours and took the van, BUT he was unable to deliver to final destination, so made only 1/3 of the way and dropped us to another service station, because distance was too far.. Then guys been waiting for another truck for another hour and GUESS what??? Another truck arrived and he also told that he won’t deliver us to the final destination… So he delivered us another 2/3 of the road and we been swapped to another truck which delivered our guys to the final destination… From the time we called RAC for help to destination driver spend in the van 26 hours!!! You can think and imagine if it is normal or not… 3rd situation, which happened 2 days ago was my final and let me decide to leave this company. On one of my vans we had smashed tyre and damaged rim ON THE M42 MOTORWAY. I called RAC urgently to inform that we need an urgent recovery, because my van and driver is on a busy motorway and in dangerous position. Also, I explained that tyre blow down on 60miles per hour and it completely smashed and rim damaged, so we need recovery truck not a patrol, because it is not fixable on the road, especially on the motorway.. And what you think? :D They sent me a patrol to check the vehicle!!! HE came and decide that we need the recovery truck…. I called office again and asked if they do understand that we are in dangerous location and van need to be moved out from there immediately… They assured me that truck is on the way. Truck arrived after 3 hours 15 minutes and guess what??? Truck was suitable for small cars, not for vans :D When he saw our van, he just sit in his recovery and left with no words and no information about what is going to happen next… I called RAC again, been waiting for 30min in the queue, when they answered and I explained the situation, they transferred me to someone else and cut the line… So called again, been waiting for 20min and they assure me that other truck is coming… Another truck came after 2,5 hours and took the van.. So, you can think by yourself if 7 hours breakdown on motorway and messing customer around all the day is normal??? I don’t think so… According my opinion, I would not recommend this company to anybody… I tried to be patient and do not complain by thinking, maybe this time something was not by the plan in the office and next time would be better, but… It is not about the plan, it is about the company management I guess, because it is happening again and again…