Without question the worst breakdown companies in the UK their lack of ability to run this type of service I personally question. I'm a 65-year-old female who was traveling down to Spain and took out the RAC top breakdown cover. It was a nightmare they cannot offer a good service in Spain as they use a 3rd party company in Spain and everything takes hours/days I had some small issues with my car, I was 100% sure it was a small problem but the car was not really safe to drive. They collected on Sunday and sent a Taxi Sunday night to take me to Valencia airport to collect a hire car but forgot to tell me who or which company I was just dumped at the Airport and had to get a Taxi back to my Villa. On Monday another Taxi took me again to the airport and this time the driver took us to the collection point. [Too be honest they just needed to tell us which hire company] The car was taken to a compound and never made a garage until the Tuesday 2 days after it was collected. We had a call on the Weds saying we needed to go to the garage to sign a form before the garage would look at the car. I refused as the garage was right in the centre of Valencia and I was not will to drive through the nightmare roads around the centre when I was not familiar with them and the RAC team said they would deal with the problem and give authorisation that they would pay any bill and we would pay them. We had no more contact and thought everything was going fine but as the week progressed and we kept calling the RAC and no one was returning calls the horror was staring us in the fact that the car was not going to be ready by Sunday afternoon and despite telling the RAC time and time again that we had to leave on Sunday early afternoon to catch out 8.20am ferry at St Malo but by 1am NO ONE AT THE RAC NEW HOW WE WHERE GETTING HOME OR WHERE WE WERE GOING TO STAY. I cannot print how I feel they are useless, in the end; i took over and wished i had sooner. I sorted an extension to the villa so we were not on the street. Told the RAC to get a Taxi to collect us from the airport on Monday when we will take the loan car back and drive us to the garage and we would drive the car back as it was... well the RAC forgot to pay the loan car and we had to pay £300 before we could leave [what if we had not had the funds] when we got to the garage we were told they had not received any notified about the work costs so the car had been stuck in the storage area and would have stayed there for weeks/months/years... who knows the garage was helpful and fixed that car that day and took them approx. 1 hour... yes 1 hour and been collected 7 days earlier. I had to rebook my ferry crossing as we missed the Monday and can you believe this i had to pay the RAC another £40 to cover the journey back to St Malo and my cover had run out... Nightmare and it still going on a month later and the RAC have still not acknowledged they have received the claim form and impossible to speak to anyone. The holiday has been the worst I've ever had due to the RAC, I'm £1000 approx. out of pocket due to the RAC mismanagement and incompetence. I'm driving down to Spain again in a couple of weeks but this time we're using another company for our breakdown cover.