8 hour wait + 4 hour wait, terrible! I have unfortunately had to use the RAC twice within a month (bad car, but I am here to review the service of the RAC). The first time i called at 7pm, they originally said they would be with me in 2 hours. After 3, i ring them and they shifted arrival time to 3am. Making my wait time 8 hours! I actually went home on the train and came back at 3am when the mechanic came and did fix the problem efficiently. However, that is not the point if you are stranded, 8 hours is too long. The 2nd time I had just got off an 11 hour flight at Heathrow airport. The car didn’t start so I rung at 4.30pm, they arrived at 8.30pm (4 hour wait) could not fix the problem and had to tow me 80 miles home. Instead of towing me home in one journey they arranged a swap half way, I was dropped at a service station, this was at 11pm, my car was dislodged and I had to wait 15 minutes for another tow vehicle to come. I got home around 12.30am. After waiting so long I was extremely disappointed that they did not tow me home in one go. I understand that there are not many mechanics in each area and they are working as fast as they can BUT the RAC need to hire more! One is paying for a service that is just a fraction of what they advertise!