This à the worst experience I never had in my life. 6 am today my car breakdown.m on the M1. My wife and I cane back from a weekend in to going to work. This is the first time that happened. I called RAC recovery service and explained that I need a truck to bring me back to my car to the garagiste because it is breakdown. They sent me a mini van by 7:30 M to check if they can repair. Unfortunately not and I disappointed because I clearly explained that I need a truck. The technician called the truck and they said it will be there in 30 minutes. We have wait from 7:45 am until 12:15. Between this time the enforcement traffic officer asked a lot of question as we were do long in the motorway. I explained to him the situation and he understood that it is not my fault. 10 minutes later the truck has finally arrived. The contractor said he is going to bring us to the next service point in about an hour driving. There another recovery vehicle is waiting to continue our journey. We have arrived in Northampton service. Unfortunately no other vehicle was there. We rang more than 10 times RAC and no one was able to help. All the agents keep saying the same sentence. Like it is a cd playing. We have wait to that place from 1.30 pm to 5.08pm when the 2nd truck arrived. Same story, he will drive us until the next service point. Another vehicle will continue the journey. The recovery vehicle drop is in Toddington. Again we called RAC , again and again and again... the same sentence, the same cd playing. Agents said than the vehicle will be there in 30 minutes, then 45 minutes, etc It is 21.21pm and no recovery vehicle. We are in the car , it is cold ( batterie is dead so unable to warm the car) and no one to help. This is an extremely unprofessional way to deal with your customers. You to not care at all and you had the worst service I have ever had in my life. We will cancel our contract and asked for a refund as we paid you yearly. We will NEVER NEVER EVER RECOMMEND YOUR SERVICE. Regards, Theodore. Edit Delete Share