Terrible service, took money for a renewal without my consent or communication, then after waiting 20 minutes to speak to an advisor via their customer service line I was told I would need to be refunded by cheque. Cheque arrived in the wrong name, emailed and sent a letter requesting new one with no response. Finally picked up the phone to customer service team again today, to be advised that despite all the delays and the name on the cheque being incorrect I have to wait another 14 days because "it is process" as they have to cancel the old one before issuing a new one. Representative stated they hadn’t received my subsequent email or letter and that they were not aware that call wait times had exceeded 20 minutes. Whilst he didn’t outright say I was lying it was heavily implied, and his tone was highly condescending which did nothing to defuse my frustration and in fact fuelled my irritation as ultimately the RAC took money from me without my consent! I advised that I wanted to raise an official complaint as it does not take 14 day to cancel and issue a new cheque to which I was informed I do not know their internal processes and as they would need to complete a formal investigation I would receive a respond in 2 months (I'm believe that's what they said but could be 3) these responses are not normally by phone but as I stated I wished to speak to someone they would log it on the ticket. I am totally disgusted by the way this whole situation has been handled this is a terrible company, it has been a terrible experience and their customer service is disgusting. Avoid at all costs!