DO NOT WASTE YOUR MONEY DO NOT RELY ON THEM IN AN EMERGENCY. My husband suffered a very severe allergic reaction having been stung in between his eyes whilst we were riding our motorbike back from a weekend. This required a 999 emergency ambulance as his face swelled and he couldn’t see as both eyes were so swollen. After treatment I told the ambulance no worries as I have full RAC recovery which includes driver assist . When I phoned the very rude agent ( such a shame I can’t post his name ) first told me I didn’t have recovery and could only be towed 10 miles. When I said this wasn’t correct he told me “you need to read the small print!” How rude. I then to,d him to check again as I knew this wasn’t right then he said oh yes I made a mistake. He then demanded the ambulance print out documentation. He even argued with the ambulance paramedic who told him it wasn’t possible . We went round in circles with him demanding this otherwise we would have to pay a huge call out fee and a price per mileage to get home. He wouldn’t even tell me the cost of this. He refused to let me speak to a manager even though I asked this several times. I explained this was a medical emergency and we needed to get to a hospital as advised by the ambulance. He hung up on me. I tried a second customer agent who just kept saying unless this document could,d be emailed they would not do anything as this was their process. The ambulance technician had given them all the details of call sign time and job number they could easily have verified . The ambulance managed to print off some data personal and private from their machine which I told him I had in my hand but they still refused. I told him I didn’t know how to emailand he said I bet you are calling from a smart phone of course you know how to email it. Seriously no concept of customer care or a realisation older people don’t necessarily have these things on their phone or if they do they don’t know how to use them) By this time I was in such a state of distress. My husband getting worse , ambulance gone getting dark and 50 miles from home with a huge motorbike I can’t ride. Again I asked to speak to a manager he ( again wish I could publish his name) told me there were none working on Sunday despite telling me a few minutes earlier he had spoken to his manager. So a lie . I asked him to stay on the line whilst I walked to the pub nearby to see if anyone could help me email and he said no. He hung up on me. 3 rd call I got a lady who said she would see if the email had arrived and I got cut off. Convenient. Fourth time so by now 2 hours later on the point of having to recall the ambulance or leave the bike and get taxi home and I spoke to a man who got things organised and was kind and sympathetic but it was still going to be 3 hours. They would try and hasten it as it was a medical emergency. They subcontracted the job and the guy was excellent it was still 5 hours from starting the call to getting home. My husbands allergic response was by this time worse as we had not been able to take the advised meds as they were at home and he ended up in hospital for 24 hours on a drip of steroids andantihistamine and a week off work. I rang to complain and they haven’t even asked for the details. I had a generic email saying it could up to 8 weeks. Policy cancelled . Wish I hadn’t paid 15 years worth of money nearly £400 a year in the thought I could rely on them in a real time of crisis. SHAME ON YOU RAC AND SHAME ON THE 2 OPERATORS. I HOPE IT HAPPENS TO YOU AND YOUR FAMILY. I would upload a photo of what my husbands face looked like but it is too shocking and who knows what they would do with it. Have a good laugh probably . Disgusted . I read the small print it says they require documentation NOT that you have to email it from the ambulance or side of road. They could have got this so BEWARE . There’s a reason the 1* rating is 86.6% . Just wish I’d known and not just autorenewed .