Broke down on the way home about 4 miles from my house. Believing I had breakdown cover with RAC I rang them only to be told they couldn't find the policy number and that I don't have cover with them. Was told I would have to pay £175 for them to come out and take me to a garage. As it was late and no garages were open the guy agreed to tow my car back to my house. When I rang customer services (Esure) the next morning to explain my circumstances and that I still needed taking to a garage I was told that actually I am covered by RAC for all breakdowns whether it be on the road or at home. Tried then to explain this to the breakdown line who said they would send someone out within the next two hours however a recovery vehicle never turned up. On top of that I am getting no response regarding reinbursement of the £175 they took from me. Very poor service **HIGHLY NOT RECOMMEND**