I was broken down yesterday in Luton. Called RAC for the first time. I have thier business cover paying about 130 pounds a year if not more. They took nearly 2 hours to recover me to their recommended garage from RAC name Fensomes on crescent road, Luton in the night. I left my car in their car park over night as it was Sunday and late night left my keys to one of their member. Well, when I came to the garage in the morning and talk to the lady over the reception, she asked mechanic and mechanic says we don’t deal with this kinds of repairs. But hang on a second why RAC can do this to me. It was recommended by RAC. Anyway, when I called RAC again and asked them to recover me to other garage, guy over the phone said it going to chargeable as I have to pay. He redirected me to customer services and it was only a voice message telling me to email address to correspond to them via email. In this state of mind when I called again I talk to lady she said oh because it was recommended by us, we can recover you. How come on earth same RAC is willing to recover me. I have been told I will get recovered within 90 mins. Now Its been nearly three hours I am waiting for RAC recovery. I called them after 90 mins but they saying I got to wait for recovery man call. I am really ashamed that I have been relying on this unreliable service for last few years. It was my first call ever to them. I am one of the most unhappy customer of RAC. I don’t recommend it to anyone. Thanks