Do not use RAC breakdown assistance Do not use RAC breakdown assistance Do not use RAC breakdown assistance  I am writing to complain about the recent encounter I have had with one of RAC road side assistants. I called for help as my battery was dead, the assistant turned up and did the necessary checks. After diagnosing the vehicle he concluded it needed a new battery and gave me a price. I told him I would shop around and asked if there was any price matching services available. At this point the assistant became rude. He did not like that I was asking questions and simply answered with 'look on the ap'. At this point he said he had another job to go to and began rushing the service and dismissing any questions I had. When I questioned the change in customer service he was giving me he said accusingly answered 'well you could have stole this vehicle because it has no plates' and 'I'm doing you a favour by looking at it'. This concerns me for two reasons 1) if my car was stolen would the RAC help the thieves if they paid for a battery. As until up to this point he was compliant to fit a new battery should I have paid for one. 2) this made me feel obliged to buy a battery and that the service I am entitled to wasnt actually entitled even though break down cover is included in my car insurance agreement.  And I have contacted the customer service to find out about the battery price match and the lady on the phone said no sorry we dont that and than i said to her say it on your website and she said oh didnt know that let me transfer you call to another team they may know something I dont and i said ok after I was waiting for like 10min been placed on hold someone else answered the call and I had to repeat my self about the price match and he did know nothing about it I haven't got no idea why they put out a false advert it's so shocking u real. Overall I am disappointed in the service I recieved. I believe I should be entitled to receive a better experience.  I expect a response in the form of email or telephone call to resolve this issue at the earliest convenience.  Kind regards Ari