Absolutely disgusted with RAC they don't have any humanity at all! I was driving back from Newark to Mansfield on the busy A617. I saw a lady in distress walking in the middle of the road. This is a road where cars and large HGV's travel at 70 miles or even faster. Also there's no street lighting as there's nothing but a farming community and large fields. Due to the current rain fall most parts are flooded. Anyway this lady was clearly distressed, I managed to get her into my car. She was soaked wet through and freezing cold. She explained that she had a blow out, no mobile and was a distance away from home. I advised her that I would take her home. I managed to get her home, and she told her husband what had happened. She was in no fit state to drive so I suggested taking her husband back to the car, calling the RAC and then he could stay with the car and I would leave. We contacted their local garage who agreed that the RAC could take the car there if it couldn't be fixed at the road side. We got back to the car and pulled into the layby, we managed to give our exact location to the operator but when he asked for the car Reg, we had to pull up behind the car to give it to him. The gentleman with me couldn't remember the registration and I wasn't going to let an 87 year old, walk in the freezing cold rain on a dangerous busy flooded road. After a long conversation and being told someone would get to him in 4 hours, as a matter of priority, I attempted to leave the gentleman and drive off. Unfortunately my car refused to start. I left it for a few minutes and nothing. Again contacted the RAC and wondered if I could get a jump when the guy came to fix the blow out. After explaining that I wasn't a member or a family member I was told by the operator "We are really sorry but on this occasion you're going to have to sort yourself out. You can't become a member as we have no spaces available" After I explained the situation again the second reply I got was that you were going to put it through but charge it to the gentleman. So here we are 1 call out already coming to see him and deal with the blow out, but since I need a jump start it's going to be classed as 2 call outs, plus you're going to charge an existing member of 20 years extra, even though he already had every type of membership you have on offer. I offered to pay for the call out, only to be informed that I couldn't because I wasn't a member and the RAC weren't offering any new memberships. So here we are, me and this gentleman stuck, with the water around us rising fast as the fields were turning into lakes and it's getting dark. It was now 1 hour after our initial phone call. I asked for the managers full name as he was the one making this decision and not the operator and I explained that I was going to make a complaint. His name wasn't given to me and after asking for it the 4th time, he came to the phone and introduced himself as Lee Richardson from the Stratford branch. By this time I was frustrated and concerned about how I was going to get to my 2 young children who were over an hour and a half away from me, and I had no idea what state the roads were in. Lee Richardson advised again that I could not join or be helped by the RAC but if the gentleman agreed to having his premium increased next year, then I could get help after his tyre was fixed. Again Lee classed this as 2 call outs and refused to allow me to join or pay for it. But was more than happy to explain to the gentleman that his premium was going to increase next year as that is what's stated in your policy. After getting another phone call to be informed that there was a 70 min wait in addition to the previous few hours, we contacted the local garage again, who kindly sent out one of their boys Ben with a jump pack. By this time it was dark and I had to call the Police to inform them of the breakdown so they could make the area a little visible. By the way don't bother charging or increasing the gentleman's premium as I left before your technician got there. He did call me and I did advise him so there was only one call out to deal with. So here it is the RAC has no community spirit or kindness! You're a bunch of money grabbing pathetic greedy people. So I wouldn't recommend the RAC to anyone! Like I told Lee Richardson I am making an official complaint, and I have written you a review worthy of your despicable service! Have a wonderful day!