Appalling company to work with. Purchased 2 tickets and a s anew customer did not realise that a railcard would be applied to both tickets and not 1 as I wanted. On realising the error of 2 railcards being on the booking I set about trying to rectify and what followed was a total debacle phone calls and finally an email where I was informed that in order to sort the issue I had to rebook another identical trip and then use the booking reference number to claim back the original trip bear in mind all I wanted to do was amended tickets. Following the email instructions I did this and I am now £184 out of pocket and have wasted a further £132 on a trip I can’t take as the railcard problems are still evident on that booking. However on speaking to a conductor at the station I was told it could have been sorted at the station at the time of travel. At no point did this company offer this as an option or advise me to do so. What they did was orchestrate a labyrinth of money making activities to make me out of pocket and I ended up buying tickets from Trainline with ease. All of this when all I wished to do was amend a booking. 1 whole week of emails and still no resolution. Not impressed at all and I will never use them again nor advise anyone to.