I wish I could give 0 stars. This was the worst online shopping experience I have ever had in my life.
I placed an order for club c 85 vintages shoes the delivery took 2 weeks, when they arrived they had sent me the wrong shoes. When I called customer service and informed them they refused to send me the correct shoes and refused to issue me a refund unless I returned them incorrect shoes. I have no problem returning them, except that the nearest drop off point is an hour from my house. When I explained that to them they told me nothing could be done and I had to return them in order to get a refund. So basically they refused to correct THEIR mistake and send me the correct order, and now they except me to travel for more than 2 hours in order to get my money back for once again their mistake. The cherry on top is that the shoes are now sold out entirely on their website and I can't even reorder them if I get my refund. The customer service is horrendous, I was put on hold countless times. They clearly don't care about their customers. They are putting me through a massive inconvenience for a mistake they made. I never write reviews but this is the most frustrating experience of my life and I could not advise you more - never order from reebok.
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