So everything was great, I ordered the pack, sent my frames, stated which lenses and paid the amount. I received an email stating to contact them if there is anything they can do to help, so I sent them a reply politely asking for them to please confirm my prescription and IPD measurement via email but then wow! I was dealing with a guy called Ashraf who is absolutely useless! First he wanted me to explain what IDP meant, then eventually he sent me back the photo of the prescription I sent them (not including IPD) completely defeating the point of me asking. I just want the prescription confirming in writing via email before they fit the lenses and send the glasses back in order to make sure the jpg is read properly, is this a big deal!!! Four emails later and Ashraf still wont do this! Some of the worst customer service I've ever received. I have ended up stating "Confirm in writing my prescription including IPD or send the frames back and issue a full refund" but I've not had a reply from Ashraf since then as if he's being stubborn or something. Incompetent and now just rude! If you are contacted by Ashraf ask to deal with someone else!