I’ve used these guys twice before to reglaze some sunglasses with prescription lenses and couldn’t have been more happy with the service. However earlier this month I sent in another 2 pairs of designer frames using the packaging and following exactly the instructions provided but the glasses never arrived. I totally understand how this happens, especially when using Royal Mail but as Lensology’s specific instructions were to put the package directly in the post box, I didn’t have a proof of postage so there was no claim to be made with Royal Mail. Given this, Lensology simply shrugged their shoulders to the £300 of missing frames sent using their instructions and their packaging to their offices, and offered no viable solution other than for me to purchase another pair of designer frames at cost price (not the same model). When I politely declined that offer, I got another shrug of shoulders and a sorry. Terrible customer service. Awful. I’d advise not using them but if you’re going to, do not send in frames with a high value.