We have had our RM 19-1 Renault Master campervan (built by Jayco) for only 12 months. In the first 1000km we had issues with the gearbox which required us to take the van back to Renault in Canberra (we are in Batemans Bay) to be looked at. This was not easy given the distance and time involved. The Renault technicians could not replicate the fault but we had already been told by another Renault dealer that the gearbox needed a software update. I told the service department in Canberra as much and they appeared surprised. However, the update was done and the gearbox has behaved since then. The van has now done only 9000km and there is a leak in the power steering which again requires a trip to Canberra as warranty work can only be carried out by a Renault dealer. The van will require towing/transport as we cannot drive it 150km up the mountain to Canberra with faulty steering. Having spoken to both Renault in Canberra and the customer support at Renault Australia we have been given no sympathy or assistance. The local mechanic in Batemans Bay can fix the fault but Renault will not allow this under warranty. The lady I spoke to at Renault Australia was complete unphased by the fact that we have had two major mechanical issues with a brand new vehicle and gave us no assistance - her repeated response was that it was our problem to get the vehicle to a dealer and it would be at our expense. She said that we could try to get the cost of transport reimbursed IF it turned out to be a warranty issue. I do not know how a fault in the power steering after 12 months of normal driving could NOT be a warranty issue. She gave me no confidence that we would be reimbursed and no sympathy that we had an undriveable vehicle that we had purchased in good faith. We did our research prior to purchasing the van and whilst there are numerous issues highlighted on various forums, we wanted a camper and this was the chassis used by Jayco. As I said to the lady at Renault Australia, my wife and I now bitterly regret buying a Renault and we will be telling everyone we can to stay clear of the company both in terms of the quality of the vehicle and the lack of genuine support post purchase.