I took my car today for service, got there at 6:05 am and was no.1 and my car was the first to go in. So i requested to be dropped off at Kolonade Mall as i did not want to go far ,in my mind am thinking i will be done by 11/ 12 pm. I waited,waited ,waited and eventually i decided to call the office around 13:45 to ask if they were done,I was transfered from pillar to post and was told the car will be ready in 20 minutes. I called the second time requesting the driver to fetch me coz it did not make sense for me to wait so long. No one bothered to even call me to say the driver has arrived. It really saddened me that when i got there my car was not even done, the one that hurt the most was that the guy who was no.7 on the qeue was done before me. Last year I asked my daughter to take the same car for service,she received the same treatment,i still had to call your office as it was getting late and she was getting worried and no one was giving an update The service we have received from you is the worst, no customer service at all. The Net Promoter Score board displayed in your offices clearly means nothing. I should have taken my car to Hatfield where the service is on point ,how i regret... Really disappointed.